Services

Services

SMARTKIOSK SUPPORT

On-site Assistance

Smartkiosk Italy offers and recommends to its customers to not neglect the maintenance and service of the products purchased, as it is on this that will determine the efficiency and durability of the products, especially of those installed outdoors.

The service offered by Smartkiosk Italy is organized through a partnership with outside companies of the sector that operate anywhere in the country, and even in those European countries where Smartkiosk Italy develops its market.
Through an elaborate shared computer system, all the technical hardware and software that are then shared with the technical partner are entered into the system for each customer.

Thus this can access, via web and mobile, the hardware and software technical support, dedicated to tutorials with videos related to maintenance procedures and replacing of the hardware components provided on that particular product, to tabs and timelines for interventions of ordinary and extraordinary maintenance. So that you can manage independently, but always under the supervision of Smartkiosk Italy, a complete and effective service for products installed in your area of expertise.

Additionally, depending on the amount and type of service selected, the partner has a hot spare pack, i.e. a set of parts of the product directly at their location, so as to carry out any interventions in less time, by 8-24 hours.

Warranty extension

All products are covered by Smartkiosk Italy limited warranty for 12 months from the date of delivery. You can extend the warranty to 36 months or more for any product.

Download the warranty conditions provided by law on all products:

Assistance Request Module (RMA)

The assistance procedures, in or outside a contract, require mandatorily the filling and sending of the RMA form.
The space reserved for the customer is only for the serial number of the product, the acquisition and delivery data and a description as accurate as possible of the defect.

Our customer service will respond within 24 hours, giving an RMA number and opening the ticket at the competent technical center, which will endeavor to solve the problem quickly.

The detailed compilation of the RMA is an essential prerogative for quick and efficient customer service.

Newsletter

Sign up to receive communications on products, services and events